1. Check boxes on the left to see the problems on the right.
2. Then click problem to see the possible solutions.
Symptoms:
Check all the boxes that apply to your situation:
Possible Problems:
Click a problem to see the solution.
Another User or Device is Deleting Mail
Tags: Emails Keep Deleting Themselves after X days
January 25, 2021
Large Email Stuck in the Outbox
Tags: Cannot Send, Email works on one of my devices but not the other
December 28, 2020
Password is Wrong
Tags: Cannot Login, Cannot Receive, Cannot Send, Email won't work on any of my devices, I can't login into Webmail, I keep getting a popup about my login not working
December 26, 2020
The Device is Not Sharing Mail
Tags: Cannot Receive, Email works on one of my devices but not the other
Your Email Account has Expired
Tags: Cannot Login, Cannot Receive, Cannot Send, Email won't work on any of my devices, I can't login into Webmail, I keep getting a popup about my login not working
Your Email Account has possibly been hacked
Tags: Emails I send to people are going to Their Spam, People are saying I sent them an email I know I didn't!, Tons of Bounced emails (saying the mail didn't go through)
Your Problem Requires a Support Call
Tags: Cannot Login, Cannot Receive, Cannot Send, Email won't work on any of my devices, Emails I send to people are going to Their Spam, Emails people send Me are going to My Spam, I can't login into Webmail, I keep getting a popup about my login not working
FAQ’s:
Question: How do I set up my emails?
Answer: Here’s a Link to our Tutorials
Question: How do I get to my emails?
Answer: Until you setup your email on your phone or in Outlook on your computer, you can go to your web-based email by going to http://email.yourdomain.com (replacing the “yourdomain” part with your actual website)