Email Troubleshooting – Modern Web Studios and Tech Support Inc

Another User or Device is Deleting Mail

by Small Business Website Specialist Guru Extraordinaire

Problem: Emails seem to be deleting themselves after a certain number of days. Cause: You are most likely sharing your email with someone else in the company or you have the account set up on other devices. The email account on one of those other computers/devices were set up as a POP account and the account was set to delete from the server after X amount of days.… Read more of this article

Emails Sent to You Bounce Back to Them

by Small Business Website Specialist Guru Extraordinaire

Many things can cause this to happen, but the message they get back will usually say WHY it’s being returned (or bounced) Reasons email bounce: (in order of most common to least common) A – Mistake in Typing Your Email Address B – Your Mailbox is Full C – Your account is blocking them due to their account being on a blacklist D –… Read more of this article

Large Email Stuck in the Outbox

by Small Business Website Specialist Guru Extraordinaire

Look in your Outbox and remove the one(s) that are there. Sometimes one is large and cannot go and stops the rest so if you look at the sizes of each of them, you can determine which one needs deleted. Usually most email accounts can only send and receive up to 9MB to 15MB max.… Read more of this article

Your Email Account has possibly been hacked

by Small Business Website Specialist Guru Extraordinaire

I know this sounds scary and technically it’s not a good thing, however it is repairable. Things that confirm your email has been hacked: You’re receiving a large number of bounced emails (emails that are coming from other servers that are saying the email has been sent to an account that does not exist and they’ve provided something like… Read more of this article

Your Mailbox is Full

by Small Business Website Specialist Guru Extraordinaire

Solution:

Free Solution: Empty some of the inbox and then empty the trash. Paid Solution: Upgrade to a larger amount of space. However, if you already have an “unlimited” account then you will probably need to give us a call because there something wrong with the account.… Read more of this article

The Device is Not Sharing Mail

by Small Business Website Specialist Guru Extraordinaire

The problem explained a little more: The emails are most likely not reaching both or all of your devices. There are two types of accounts: POP and IMAP. Depending on which you have, the problem and solution is different. You can determine which one you have by looking at the settings in your device for that particular email account. You should be able to see a label… Read more of this article

Your Problem Requires a Support Call

by Small Business Website Specialist Guru Extraordinaire

If this was the only remaining problem in your list of potential problems from your checklist, then give us a call and we will take your case to the second level of support. (888) 987-7771 (Modern Web Studios customers only) If you’re not currently a Modern Web Studios customer then please give us a call because we love for you to become one!… Read more of this article

Your Email is Being Marked as Spam

by Small Business Website Specialist Guru Extraordinaire

There are a few potential reasons why this would be happening: 1. There’s something in your email that’s causing the receiver’s email to mark it as spam – Usually this is done by either a keyword that’s triggered it or a remote image that’s embedded in the email body. Sometimes it’s an attachment that’s causing… Read more of this article